Your stay at a glance

Check-in, check-out, access and WiFi

Before you arrive

Messages and digital access

Complete your online check-in through Vikey and check the messages linked to your booking for arrival updates. Once the required verification is complete, your personal access codes are sent within the 24 hours before arrival through Vikey, Airbnb messaging or WhatsApp, depending on how you booked.

Need help now?

What do you need help with?

Describe the problem in your own words. We will take you to the exact instruction, image, video or contact.

SteLux and FraLux asking LuxIA for apartment assistance
SteLux and FraLux learning to use the washing machine with LuxIA
Watch & do

Four appliance video guides

Moka, Nespresso, dishwasher and washing machine—with written steps beside every video.

Open all video guides

Contact & support · Reach your hosts 24/7

01

First things first

Apartment essentials

02

During your stay

Living in the apartment

03

Before departure

Leaving the apartment

By 10:00Default check-out time
Return keysTo the designated spot
Switch offLights, heating and A/C
Leave tidyRubbish out, dishes washed

✦ Lux Romae · Via Giovanni da Empoli 6, 00154 Roma · luxromaeapartments.com